Shipping policy

Shipping Details

Last updated: September 2026

At Ferolyn, we strive to get your order to you as quickly and safely as possible. Please read the information below to understand our shipping process and estimated delivery times.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods & Estimated Delivery Times

Domestic Shipping (Australia)

Shipping Method Estimated Delivery Time
Standard Shipping 3–7 business days
Express Shipping 1–3 business days

International Shipping

Region Estimated Delivery Time
Asia Pacific 7–14 business days
North America & Europe 10–20 business days
Rest of the World 14–30 business days

Note: International delivery times are estimates and may vary due to customs processing.

Shipping Rates

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. We occasionally offer free shipping promotions — subscribe to our newsletter to stay updated.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier’s website.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs. We recommend checking with your local customs office for more information.

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, we will contact you to arrange re-shipment. Additional shipping charges may apply.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please first check your tracking information. If you still have concerns, don’t hesitate to reach out to us and we’ll do our best to assist you.

Contact Us

For any shipping-related questions, please contact our support team: