Refund policy

Refund Policy

Last updated: September 2026

Thank you for shopping at Ferolyn. We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (receipt or order number)

Non-Returnable Items

The following items cannot be returned:

  • Downloadable digital products
  • Gift cards
  • Items marked as final sale
  • Perishable goods

Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund.

If your return is approved, we will process your refund within 5–10 business days. The refund will be applied to your original payment method.

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you need to exchange an item for a different size or color, please contact us first. We will guide you through the process.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you.

How to Request a Return

To initiate a return, please contact our support team:

Please include your order number and the reason for your return in your message. Our team will respond within 1–2 business days.