Privacy policy

Privacy Policy

Last updated: September 2026

At Ferolyn, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website and make purchases.

Information We Collect

We collect information you provide directly to us, including:

  • Personal identification information: Name, email address, phone number, billing and shipping address
  • Payment information: Credit/debit card details (processed securely through our payment providers)
  • Order information: Products purchased, order history, and preferences
  • Account information: Username and password if you create an account

We also automatically collect certain information when you visit our site, including your IP address, browser type, pages viewed, and referring URL.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your questions and customer service requests
  • Send promotional emails and newsletters (with your consent)
  • Improve our website and product offerings
  • Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, such as:

  • Payment processors
  • Shipping and logistics partners
  • Email marketing platforms
  • Analytics services

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. You can choose to disable cookies through your browser settings, though this may affect some website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications at any time

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: